SHIPPING & RETURNS

Shipping & Ordering

Shipping

  • Free Shipping: We offer free shipping on all U.S. orders.
  • Other Shipping Options: Standard shipping and priority mail options are available for a cost, which will be shown at checkout.
  • Processing Time: Orders are processed Monday - Friday and are shipped within 1-7 business days of purchase.

 


Policy

  • Order Confirmation: Our store policy requires confirming any order over $300 with the customer. Please include your cell phone number at checkout for this purpose. Orders over $300 will not be shipped unless confirmed with the customer.

 

International Shipping

  • Enjoy worldwide shipping service with USPS International, typically arriving within 7-18 business days.

 

Order Processing

  • Orders are processed Monday - Friday and are shipped within 1 - 5 business days of purchase.
  • Note: We are not responsible for lost, stolen, or packages delayed by the USPS service.

 

Tracking Information

  • Once your order has been shipped, you will receive an email containing a USPS tracking number.
  • Tracking Details: Allow up to 48 hours from the time your order was initially placed for tracking information to be made available. Tracking details cannot be supplied on weekends.

 

Issues with Order

  • Wrong/Damaged Item: If you received a wrong or damaged item, please email [email protected] with your name, order number, and a photo of the wrong/damaged item received within 5 days of delivery. Claims sent past this time frame will be denied.
    Order Confirmation Not Received: Check your spam folder. If not found, contact [email protected] with the last name associated with your order or your order number.

 

Address and Order Changes

  • Changing Shipping Address: Email [email protected] within 7 hours of submitting an order. However, address change requests cannot be guaranteed once an order is submitted online.
    Order Cancellation: Email [email protected] within 7 hours of submitting your order for cancellation requests. However, once an order is dispatched, it cannot be canceled.

 

Curbside Pickup

  • Available at our warehouse in Irvine, CA. Place your order online and email [email protected] to arrange a pickup time. Mention curbside pickup order# and your name in the subject line. Orders can be ready for pickup as soon as they‚Äôre placed.
Returns & Exchanges

Return Policy

Regular Returns:

  • Starting The Return Process: There is no need to submit anything online in order to start your return. Simply mail back your items, and we will handle the rest. Please include the original invoice in your return. If the invoice has been misplaced, please write any information you can(name, order number, etc) ¬†to ensure the return process goes smoothly.
  • Time Frame: Items must be returned 14 days from the delivery date. The date on the return label must be postmarked within that time frame. If it is not returned within the appropriate time frame, we reserve the right to deny the return.
  • Condition: Items must be returned in their original condition. In the event of any indications of wear and tear or damage, we reserve the right to deduct a cleaning fee or deny the return.
  • Mode of Return: Items purchased online cannot be returned in our store, and must be sent back to the following address:
        • Isabelle's Cabinet
          ATTN: Returns
          216 Technology Drive
          Suite G
          Irvine CA 92618

  • Postage & Return Labels: We do not provide return labels. Customers must cover postage costs for returns and are advised to use a carrier that offers tracking services.

 

Return Processing:

  • Processing Time: Returns are processed within 14 business days (excluding weekends and holidays) of delivery to our facility.
  • Tracking: Customers will not be notified upon the arrival of returns; it's recommended to keep record of your tracking information

  • Notification: You will be notified via email once your return is processed.

  • Store Credit: If you receive store credit, it will be available in your account for your next purchase.

 

Non-returnable Items:

It is the customer's responsibility to be aware of our return policy prior to placing an order. The following items are marked as final sale and are not eligible for a refund. 

This will also be noted in the product's description:

    • Any items marked as final sale
    • Any items on sale¬†
    • All vintage items, bodysuits, and swimwear
    • Faux leather
    • All jewelry, hats, and accessories
    • Select items that are white or ivory
    • Select seasonal, in-trend items
    • Select satin, lace and silk items¬†

 

Exchanges:

We do not offer exchanges. Please return your item and place a new order.

IN-STORE POLICY

Orange County Storefront Policies

In-Store Return Policy:

  • Return Period: Customers have 12 days to return items purchased at any of our four locations for store credit or exchange, provided they have the receipt.
  • Location-Specific: Store credit is only valid in the specific store where it was issued.


Store Credit Usage:

  • In-Store Credit Online: Store credit from Orange County locations cannot be used online or at another storefront location. It's only valid at the issuing location.
  • Online Credit In-Store: E-gift cards or online store credit are exclusively for online use and cannot be utilized at any storefront locations.


Gift Cards:

  • In-Store Gift Card Online: Gift cards from Orange County locations are valid in all Isabelle‚Äôs Cabinet locations but cannot be used online due to system incompatibilities.
    Online Gift Card In-Store: E-gift cards from our website are valid only for online purchases and are not accepted in our storefront locations due to system incompatibilities.
Privacy Policy

Information Collection & Use:

  • Purpose: We collect customer information to enhance your shopping experience and provide tailored services.
  • Commitment to Privacy: Your privacy is paramount, and we are dedicated to handling your information responsibly and with respect.
  • Acceptance of Practices: By using our websites or providing your information, you consent to the practices outlined in this privacy policy.

 

Data Collection Points:

  • We gather information during various activities, including:Registering or updating your online account.
  • Logging in.
  • Placing an order.
  • Opting in to receive our emails.
  • Shopping online.
  • Participating in contests, promotions, or surveys.
  • Engaging with our social networking sites.

 

Email Communication & Newsletters:

  • Newsletter Subscription: Providing your email and placing an order may enroll you in our newsletter, which you can opt out of anytime.
  • Order Communication: We use your information to process orders, track shipments, and communicate with you regarding any order-related questions or concerns.
  • Confirmation & Updates: If you provide an email during checkout, you'll receive order confirmations and shipping status updates.


Marketing Email Communications:

  • Subscription Options: Our website offers multiple opportunities to join our email list for updates on products, services, and special offers.
  • Automatic Enrollment: Engaging in certain activities, such as registering, making inquiries, or participating in promotions, may automatically subscribe you to our marketing emails.
  • Opt-Out Option: If you prefer not to receive marketing emails from Isabelle‚Äôs Cabinet, you can unsubscribe at any time using the link provided at the bottom of all our marketing emails.
Terms & Conditions

Terms and Conditions of Use for Isabelle's Cabinet Website

Introduction:

Welcome to Isabelle's Cabinet's Website ("Site"). These terms govern your use and purchase of products from our Site. By using the Site, you agree to these terms ("Agreement"). We may update these terms without notice.

 

Use Restrictions:

Content Ownership: The Site's content, including data, graphics, text, and multimedia, is owned by Isabelle's Cabinet or its licensors. Use of the content without express consent is prohibited.
Prohibited Actions: You cannot distribute, reproduce, or emulate the content without explicit written consent from Isabelle's Cabinet.
Order Refusal Rights: We reserve the right to refuse, limit, or cancel orders at our discretion. This may apply to orders from the same customer, credit card, or orders using the same billing or shipping address. We'll attempt to notify you if your order is changed or canceled.

 


Trademarks:

"Isabelle's Cabinet" and any other trademarks on the Site are owned by Isabelle's Cabinet, Inc. Use of these marks without written consent is prohibited.

 

Product Information:

Products on the Site are available in select stores or exclusively online. All prices are in U.S. Dollars.

 

Color Accuracy:

We've tried to accurately display product colors. However, the actual colors you see depend on your monitor, and we can't guarantee accuracy.

 


Disclaimer:

The Site's contents are provided "as is" without warranties, express or implied. You assume full responsibility and cost for your use of the Site. Isabelle's Cabinet is not liable for any damages related to your use of the Site. The content may be changed without notice.

 


Links to Other Websites:

The Site may contain links to third-party websites. Isabelle's Cabinet is not responsible for the content or services of these sites.

 


Errors and Omissions:

Sometimes the Site may have typographical errors, inaccuracies, or omissions related to product descriptions, pricing, and availability. We reserve the right to correct these issues and cancel orders without prior notice.

 


Indemnification:

You agree to defend, indemnify, and hold Isabelle's Cabinet harmless from any claims, damages, costs, and expenses arising from your use of the Site.

 


Termination:

These terms are effective until terminated by you or Isabelle's Cabinet. You can terminate at any time. Isabelle's Cabinet can also terminate this Agreement at any time without notice and deny access to the Site if you fail to comply with any term. Obligations and liabilities incurred before termination will survive. Upon termination, you must destroy all materials obtained from the Site.

 


Last Updated: September 1, 2022

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